Delivery

Where we deliver

Northern New Jersey and the New York City metro area: Manhattan, Brooklyn, Queens, the Bronx, Staten Island, and nearby northwest Nassau County. Enter your ZIP code at checkout and we'll confirm coverage before you pay. If you're outside the area, we can't deliver to you yet.

What delivery costs

• Free on any order with 2 or more Alkaid cases.
• Free on any order over $60.00, before the delivery fee.
• $5.99 for subscription deliveries that don't already qualify.
• $9.99 for one-time orders that don't already qualify.
• The fee never changes with order size or distance inside our service area.

Saratoga® and Poland Spring® cases count toward the order total but not toward the Alkaid case count for free delivery.

When it arrives

Deliveries run between 8 AM and 8 PM. We confirm the actual day by email after you order, and you get a text when the driver is on the way. We do not currently book a specific time window — we would rather tell you that than give you one we cannot keep. Subscriptions repeat automatically on the schedule you chose, every two weeks or monthly.

Delivery notes and where we leave it

Add gate codes, buzzer numbers, a doorman's name, or where to leave the cases in the delivery notes at checkout. We pass that to the driver exactly as you write it. Every drop-off is photographed, and that photo is how we settle any question about whether an order arrived.

If nobody's home

We leave the order in the safest spot we can see, following your notes. Once it's left as instructed and photographed, it counts as delivered — but if it's taken after that, our returns policy still covers you.

Buy 6, get the 7th free

On one-time orders, buy 6 cases and a seventh is added free — no code needed. The free case is the 33.8 fl oz Alkaid case, chosen by us. Twelve cases earns two free, and so on. It doesn't combine with the welcome offer or the subscription discount.