Terms of Service

Who we are

Alkaid Water Co. is the bottled water retail brand of Blue Star Pure Water, a family-run business based in Belleville, New Jersey, operating since 2010.

Your account

You can order as a guest or create an account. If you create one, keep your password to yourself — you're responsible for what happens under your account. Give us accurate delivery details; we can't deliver to an address that doesn't exist, and we can't refund an order that went to an address you typed wrong.

Prices and orders

Prices are in US dollars and shown on the site before you pay. Your total, including any delivery fee and any tip you choose, is calculated and shown at checkout before payment. We calculate that total on our own servers rather than trusting what your browser sends, so the price you're shown is the price charged. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you rather than honour it — we'll tell you if that happens.

Offers

• Welcome offer: when a first order of 2 cases or more starts a subscription, 25% off the most expensive case plus 15% off the other items in that first delivery (each item discounted once, never both rates on one item); on a one-time first order, 15% off the most expensive case. Every product qualifies. Free delivery applies only when the order includes an Alkaid case. On a subscription, the recurring 15% discount begins with the second delivery.
• One welcome offer per delivery address. We check your address against past orders, and a repeat claim may be repriced at standard rates or held for review.
• Buy 6, get the 7th free applies to one-time orders. The free case is chosen by us.
• Subscribe & Save: subscribe from 2 cases; 15% off applies on deliveries of 4 cases or more.
• Offers don't stack. When an order qualifies for more than one, you get the better of them, or you choose.

Subscriptions and automatic billing

A subscription bills automatically every cycle — every two weeks or monthly, whichever you chose — using the card you paid with, through Stripe. The amount is the per-delivery total shown when you subscribed, including delivery and any recurring tip. It continues until you cancel.

You can pause, skip, or cancel anytime from your account. There's no cancellation fee and no notice period. Changes take effect from the next cycle — a cycle already billed and dispatched still arrives.

Cooler rental

With a jug subscription you can rent a water cooler from us instead of buying one. The rental is billed with each delivery — $7.99 a month on a monthly plan, or half that per delivery on an every-two-weeks plan — as its own line on your receipt. No discount or offer applies to it, and it isn't part of the tip calculation.

• The cooler remains our property. Renting it doesn't make it yours, and it can't be sold, altered, or moved to another address without telling us.
• Normal wear is on us. Damage beyond normal use, or a cooler we can't get back, may be charged at its replacement cost.
• If you cancel your subscription, the rental ends with it and we arrange a pickup. Returning the cooler within the first 12 months carries a $50.00 early-return fee; after that, pickup is free.
• If a rented cooler stops working properly, contact us — we repair or swap it at no charge.

Driver tips

Tipping is optional and never required. If you add a tip it's charged with your order and passed to the driver who delivers it. A tip set on a subscription applies to each delivery until you change it. Tips can't be added after an order is placed, and they're not refundable separately once a delivery has been made — though if we refund an order in full, we refund the tip with it.

Delivery, damage, and refunds

Delivery areas, fees, and timing are on our delivery page. What happens when an order arrives damaged, goes missing, or is wrong is covered in our returns and refunds policy. Both are part of these terms.

Other brands we carry

We resell Saratoga® and Poland Spring® alongside our own water. Those names and logos belong to their owners, not to us, and we don't claim any affiliation with or endorsement by them.

Fair use of the site

Don't use the site to break the law, don't try to break into it or disrupt it, don't scrape it wholesale, and don't place orders you don't intend to pay for. We may refuse or cancel an order, or close an account, if we reasonably believe it's fraudulent or abusive — including repeated attempts to claim a first-order discount that has already been used.

Limits on our liability

We stand behind our deliveries, and our returns policy is how we make things right. Beyond that, and to the extent the law allows, our liability for any order is limited to what you paid for that order. We're not liable for indirect or consequential losses. Nothing here limits liability we're not permitted to limit — including for death or personal injury caused by our negligence, or for fraud.

Changes and governing law

We may update these terms; the date at the top shows the last change, and the version in force is the one published when you order. These terms are governed by the laws of the State of New Jersey.