Terms of Service

Who we are

Alkaid Water Co. is the bottled water retail brand of Blue Star Pure Water, a family-run business based in Belleville, New Jersey, operating since 2010.

Your account

You can order as a guest or create an account. If you create one, keep your password to yourself — you're responsible for what happens under your account. Give us accurate delivery details; we can't deliver to an address that doesn't exist, and we can't refund an order that went to an address you typed wrong.

Prices and orders

Prices are in US dollars and shown on the site before you pay. Your total, including any delivery fee and any tip you choose, is calculated and shown at checkout before payment. We calculate that total on our own servers rather than trusting what your browser sends, so the price you're shown is the price charged. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you rather than honour it — we'll tell you if that happens.

Offers

• Buy 6 cases of Alkaid, get a 7th Alkaid case free (as of October 14, 2026) applies to one-time orders only: for every 6 Alkaid cases you pay for on a one-time order, one 33.8 fl oz Alkaid case, selected by us, is added free. Both Alkaid sizes count toward it and can be mixed — the 16.9 fl oz 24-pack and the 33.8 fl oz 12-pack. Saratoga, Poland Spring and other third-party cases, 5-gallon jugs and equipment don't count. It applies automatically — there is no code.
• Offers apply to the water only and never include or reduce the delivery fee.
• Subscriptions: subscribe from 2 units (cases or 5-gallon jugs). A subscription started on or after October 14, 2026 is billed at the regular product prices. Your per-delivery price is locked when you subscribe.
• The new-customer welcome offer (the first-order discount) and the recurring subscription discount are discontinued for orders placed on or after October 14, 2026. A subscription started before that date keeps the price and the discount it was signed up with, under the conditions that applied when it started, for as long as it continues.
• We no longer send the welcome-back gift. A gift already emailed to you is honoured until it expires: $5.00 off the goods on one order of $25.00 or more, within the 30 days stated in that email, one per person.
• Buy 6 doesn't combine with a subscription. Two credits do apply on top: an unexpired welcome-back gift, and the stay offer a subscriber is shown when cancelling (25% off the water on one delivery, once per subscription). The free case for a neighbour who mentions your name is a thank-you we arrange by hand, not an automatic discount.

Subscriptions and automatic billing

A subscription bills automatically every cycle — every week, every 2 weeks, every 3 weeks, every month or every 2 months, whichever you chose — using the card you paid with, through Stripe. The amount is the per-delivery total shown when you subscribed, including delivery and any recurring tip. It continues until you cancel.

You can pause, skip, or cancel anytime from your account. There's no cancellation fee and no notice period. Changes take effect from the next cycle — a cycle already billed and dispatched still arrives.

Cooler rental

With a jug subscription of 3 or more 5-gallon jugs per delivery you can rent a hot and cold water cooler from us (the brand and model vary — bottom- or top-loading) instead of buying one, for $7.99 a month. The rental is billed with each delivery as its own line on your receipt — per delivery, that is $1.99 every week, $3.99 every 2 weeks, $5.99 every 3 weeks, $7.99 every month, $15.98 every 2 months. Your first and last month's rent are paid with your first delivery: the last month ($7.99) appears as its own line on that first receipt, so nothing is owed for the final month when the cooler comes back. No discount or offer applies to the rental, and it isn't part of the tip calculation.

• The cooler remains our property. Renting it doesn't make it yours, and it can't be sold, altered, or moved to another address without telling us.
• Normal wear is on us. Damage beyond normal use, or a cooler we can't get back, may be charged at its replacement cost.
• The rental has a 12-month minimum. When your subscription ends, the rental ends with it and we pick the cooler up at no charge — there is no early-return fee.
• If a rented cooler stops working properly, contact us — we repair or swap it at no charge.

Text messages

Alkaid Water Co. text messages are optional. You only receive them if you tick the box at checkout, or say yes when we read it to you on a phone order: “Text me about my order and delivery — a confirmation when I order, a reminder before it's billed, updates on the way and when it's delivered, and a secure payment link if I ask for one.” Consent is not a condition of purchase, and leaving the box unticked changes nothing about your order.

These are the only messages: a reminder about two days before a subscription delivery is billed; delivery updates (a text when the driver is on the way); a secure link, when you have asked us for one, to pay for an order or to update the card on file; and, only if we have no email address for you, an order confirmation and a delivered notice. No marketing, no promotions. Message frequency varies with your orders. Message and data rates may apply.

Reply STOP to any message to cancel at any time; you will get one final message confirming you are unsubscribed. Reply HELP for help, or contact us at (888) 599-5420 or support@tryalkaid.com. Stopping texts never affects your deliveries.

Mobile carriers are not liable for delayed or undelivered messages. How we handle your number and your consent is in the Privacy Policy, under “Text messages”.

Driver tips

Tipping is optional and never required. If you add a tip it's charged with your order and passed to the driver who delivers it. A tip set on a subscription applies to each delivery until you change it. Tips can't be added after an order is placed, and they're not refundable separately once a delivery has been made — though if we refund an order in full, we refund the tip with it.

Delivery, damage, and refunds

Delivery areas, fees, and timing are on our delivery page. Delivery is $5.99 in New Jersey and $7.99 in New York City (ZIP codes starting 100–104 or 110–114), the same on a one-time order or a subscription, and free on every order delivered in Paterson, Haledon, Fair Lawn, Elmwood Park, Woodland Park, Passaic and Clifton. Nothing else in an order makes delivery free; the fee isn't reduced by any offer and isn't part of the tip. What happens when an order arrives damaged, goes missing, or is wrong is covered in our returns and refunds policy. Both are part of these terms.

Other brands we carry

We resell Saratoga® and Poland Spring® alongside our own water. Those names and logos belong to their owners, not to us, and we don't claim any affiliation with or endorsement by them.

Fair use of the site

Don't use the site to break the law, don't try to break into it or disrupt it, don't scrape it wholesale, and don't place orders you don't intend to pay for. We may refuse or cancel an order, or close an account, if we reasonably believe it's fraudulent or abusive — including repeated attempts to claim an offer that has already been used.

Limits on our liability

We stand behind our deliveries, and our returns policy is how we make things right. Beyond that, and to the extent the law allows, our liability for any order is limited to what you paid for that order. We're not liable for indirect or consequential losses. Nothing here limits liability we're not permitted to limit — including for death or personal injury caused by our negligence, or for fraud.

Changes and governing law

We may update these terms; the date at the top shows the last change, and the version in force is the one published when you order. These terms are governed by the laws of the State of New Jersey.